MetLife Auto & Home®
Claims & Customer Service

 

 

Extended Customer Service Hours 

Professional Insurance Consultants are standing by on weekday evenings and even Saturdays. If you need to update your policy, change your address, add a vehicle or driver, or simply have a question, you can call customer service at (800) 422-4272, Monday-Friday from 8:00 a.m. - 6:00 p.m., and on Saturday from 8:30 a.m. - 5:00 p.m. EST/EDT. 

eSERVICE 

Log in to view an account summary of all your products available on eSERVICE.  Immediately access policy and billing information. Instantly view the status of your claim.  Pay your bills online.  (Click on the "Account Access" link of the left tool bar.)

Identity Theft Protection Services*
We are committed to helping prepare you and your family for the “ifs” in life.  MetLife Auto & Home has launched a new suite of Identity Theft Protection Services, available at no cost to our customers.*

Identity Theft Protection Services: These services help protect you from identity theft.

  • Military: When stationed abroad, a free fraud specialist assisted 12-month military fraud alert is placed on your credit file at no additional charge. Assistance is also available to your spouse/civil union partner and eligible family members.
  • Estate:  A fraud specialist is assigned to protect your deceased loved one’s identity from potential misuse, also minimizing your risks in the case of jointly held accounts.
  • Travel: Specialists are available 24/7 to assist worldwide in replacing passports, credit cards, and other crucial documents lost or stolen while traveling.
  • Child: A fraud specialist will initiate a credit file suppression to help prevent against the potential misuse of you child’s personal information.
  • Relocation: A fraud specialist is assigned to safeguard financial, credit, and identification data during a move.
  • Medical: We’ll help prevent further damage when your identity is fraudulently used to obtain medical services and treatment.
  • Disaster: A fraud specialist will help you replace important documents lost in a hurricane, earthquake, tornado, flood, or house fire and ensure uninterrupted access to financial institutions.

Identity Theft Resolution Services: These services are available, if you fall victim to identity theft.

  • Direct assistance with filing police reports
  • Assistance in placing fraud alerts with credit bureau
  • One year of comprehensive credit and fraud monitoring of over 1,000 databases
  • Complimentary credit report from all three credit bureaus


24-Hour-A-Day, 7-Day-A-Week Claim Service 
Emergency assistance isn’t a nine-to-five job. That’s why our claim representatives are on call all day and all night at (800) 854-6011.
 

* Available in most states, except to customers in NC and to NH auto customers. Not available with all policy forms.